Cancellation, Return & Warranty Policy

At flamingo.com.ng, we strive to provide a seamless shopping experience. This policy outlines the procedures and guidelines for cancelling orders, returns, refunds, and warranty coverage.

1. Order Cancellation

• Cancellation Window: Food orders cannot be cancelled after they are placed. However, you can cancel orders for any other items as long as you have not been contacted that the delivery is on its way.
• Cancellation Process: To cancel an order, please contact our customer support team via +234 8068357194, flamingotechteam@gmail.com, elenoi.nig.ltd@gmail.com, or via our live chat.
• Order Status: If your order has already been processed or shipped, we may not be able to cancel it.

2. Return Policy

• Return Window: Because we are both an offline and online store, you are to return any product you wish to return to our store or pick up point nearest to you within 48 hours of delivery.
• Return Conditions: Products must be in their original packaging, unused, and in the same condition as received.
• Return Process: To initiate a return, please contact our customer support team via +234 8026968067, +234 8068357194, flamingotechteam@gmail.com, elenoi.nig.ltd@gmail.com, or via our live chat.
• Return Shipping: You may be responsible for return shipping costs, depending on the reason for return.

3. Refund Policy

• Refund Eligibility: Refunds will be issued for products returned within the return window.
• Refund Method: All refunds will be made to the original account from which the money was paid in the first place.
• Refund Timeframe: Refunds will be processed within 48 hours of receiving the returned product.

4. Exceptions

• Non-Returnable Items: Certain products, such as food, perishable items, or custom-made products may not be eligible for returns or refunds.
• Damaged or Defective Products: Products damaged after delivery are not eligible for return. Please contact our customer support team for assistance.

5. Warranty Coverage

Flamingo does not offer warranty for any product sold in its stores. However, some manufacturers offer warranty for certain grades of their products.

• Coverage: Not all products are covered by the manufacturer's warranty. Products covered by the manufacturer's warranty shall be specified as part of the detailed description of the product.
• Warranty Period: The warranty period varies by product and manufacturer. The warranty period will always be specified.

6. Warranty Claims

• Claim Process: To file a warranty claim, please contact our customer support team.
• Required Information: Please provide proof of purchase, product serial number, and a detailed description of the issue.
• Exclusions: Physical damage caused by accidents, misuse, or neglect is not covered under warranty.

7. Customer Support

• Support Availability: Our customer support team is available via +234 8026968067, +234 8068357194, flamingotechteam@gmail.com, elenoi.nig.ltd@gmail.com, or via our live chat to assist with product inquiries, technical issues, and warranty claims.
• Support Hours: Our support team is available 8am to 10pm, Mondays to Saturdays.

8. Contact Us

For questions or concerns about our Cancellation, Return & Warranty Policy, please contact us at +234 8026968067, +234 8068357194, flamingotechteam@gmail.com, elenoi.nig.ltd@gmail.com, or via our live chat.